AIICO Capital Limited is a client and service oriented company that sees client’s satisfaction as wealth creation and views complaint management process as an avenue to continuously deliver satisfactory services to our Clients. In order to articulately manage the process, we have developed an approach in line with the SEC Complaint Management Framework for managing complaints which are regarded as Client Compliant Management (“CCM”). As a Capital Market Operator (CMO), we recognize the need to establish a Complaint Management Framework which will address complaints professionally, competently, timely, and in a manner complaint with the principles of natural justice, equity and good conscience as well as upholding utmost confidentiality. Kindly find attached the Complaint Management Framework;